Return Policy

Taps (including basin, kitchen mixers, shower mixers) all carry a 2 year warranty unless otherwise specified

Tap components (such as flexi pipes) are not covered by warranty

Black taps are covered by warranty however, warranty will not be honored should incorrect methods (eg. Rough cloths, hard bristles, etc) be used to clean these products

All ceramic products should be inspected within 7 days of arrival for any form of physical damage to the ceramics which could occur during transit

Any damage after 7 days will not be covered for replacement

Mechanisms, etc are covered as per standard warranty

All items sold should be installed by a qualified plumber (unless advertised as DIY products).

Accessories are covered by a 2 year replacement warranty

Exelhome (Division of Sanitary Worx) reserves the right to first inspect the item before any replacements are concluded

Exelhome (Division of Sanitary Worx) does not accept any form of resultant damages

Costs of installation and de-installation of items are not covered by the terms of warranty