Fast, Affordable Shipping!

SHIPPING RATES AND CONDITIONS

We offer shipping country wide, to all provinces in South Africa. Orders are generally shipped within 3 to 7 days. Shipping is only available on business days, business days are Monday-Friday. Holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimated and not guaranteed.

We offer free shipping on all orders over R500.

Shipping charges for  orders under R500 will be calculated and  displayed at checkout.  Shipping rates are dependant on size, weight & area. Please check your shipping cost at checkout. We do not ship outside of South Africa at this  time.  Should you wish to arrange for collection (We are based in Gauteng) please drop us an email or chat to us via the Whatsapp icon below. 

Ceramic items like toilets, basins and bathtubs & large items like wall panels are only shipped and delivered in Gauteng. Orders for these items are shipped in 3 to 10 days due to the large size and delicate nature of these items. You are welcome to contact us to arrange an alternate collection or shipping option should you wish to order these items out of Gauteng. 

REFUNDS,RETURNS AND EXCHANGES 

We accept returns up to 7 days after delivery, if the item is unused and in its original  condition & packaging. You will be liable for all shipping costs in the event of returns, exchanges or refunds. We reserve the right assess returns and refund as necessary and as per our discretion.

In the event that your order arrives damaged in any way, please email us as soon as possible  at exelbathandhome@gmail.com with your order number and a photo of the item’s condition. We  address these on a case-by-case basis but will try our best to work towards a satisfactory  solution.  If you have any further questions, please do not hesitate to contact us.

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